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this window to return to your shopping
SPECIAL
NOTICE!
To
provide the most secure environment for safe online
purchases, we have added a simple additional step to our
ordering procedures. In order to complete your credit
card transactions, you will need to enter your credit
card number, expiration date and Card Code on our secure
server when ordering. This code can be found on the back
of your credit card (on the front for American Express).
Click
here to see an example of these codes.
We
want to keep things as simple as possible but find we
must add this additional step to insure your security. If
you have any problems please call our toll free order
number listed above during business hours. We are always
happy to help!
Q:
I get an error when trying to check out.
A:
You
must enter the store from the front each shopping
visit.
If
you have book marked the store from the middle, the
shopping cart you were assigned on your previous visit
has expired. The database can't find it. Just go to
http://www.hothandsdirect.com
and
click on any link and you will be assigned a fresh
shopping cart. If you are having trouble we provide toll
free customer service at: 1-800-748-9080 9-4 CST. No
Java and No Cookies! but you must enter from the
front.
HOW TO
ORDER
ONLINE - When you find an item you want, simply
select the quantity you want (the default is one) and
press the add to shopping cart button. To view items in
your cart press the button named view your shopping cart
on the left menu bar. From the view screen you can change
quantity or delete items from your cart. Once you have
the items you want in your cart press the go to the
checkout button. Please fill in all the mandatory red
areas on the customer application. Once complete you
press the enter my information button and you will be
taken to a secure server to enter your credit card data.
If you are having trouble we provide toll free customer
service at: 1-800-748-9080 9-4 CST.
MAIL ORDERS
We will accept money orders (for immediate shipment) and
personal checks (10 day waiting period) via mail. Mail
your orders to:
Johnston Sales Co.
P.O. Box 55707
Little Rock, AR 72215
Make sure you include a shipping address and a phone
number. Keep in mind that personal checks may take up to
two weeks to clear. Money orders are faster for us to
process. All payments must be in U.S. funds.
SHIPPING
All orders are packed same or next day. We strive to have
all items shown in our store in stock. Should any item be
out of stock we will contact you either via email or
phone to let you determine what you want to do.
We ship via UPS Ground. Regretfully, this means we do not
ship to PO Boxes. Please call if you need express
shipping. 1-800-748-9080 9-4 CST
HOW TO RETURN AN ITEM
Please return the product to us with a letter stating
what the problem is along with return shipping and
handling ($6.95) and we will repair or replace the
product. Our address is:
Johnston Sales Co.
P.O. Box 55707
Little Rock, AR 72215
SECURITY
Here at Johnston Sales Co., we take your privacy very
seriously. Throughout your shopping you may choose to
give us information about yourself in a number of
different places. Because we appreciate the trust that
you place in us by doing so, we will never rent or sell
any of your information to a third party. A lot of people
worry about placing orders online. We want to give you a
worry-free ordering experience. That's why this site uses
Secure Server Technology (SSL 3.0) which encrypts all of
your personal information so that no one can obtain it as
it travels through our shopping cart network.
When you get ready to enter your credit card you will
note that you are on a secure server. We use iTransact
who handles all of our credit card transactions. Your
card information is not stored by us and documents from
phone orders are regularly shredded.
Your email address is used only to send transaction and
tracking information. A few times a year we may send an
email notifying you of any important changes. Tradionally
we mail out a holiday message notifying you of our
holiday schedule. If you do not wish to receive notices
including your order and tracking information do not give
us your email address. WE NEVER SELL OR GIVE OUT YOUR
EMAIL ADDRESS!
CONTACT US
Johnston Sales Co.
P.O. Box 55707
Little Rock, AR 72215
Phone 1-800-748-9080 9-4 CST
FAX - 1-501-661-1199
EMAIL
don_annjohnston@sbcglobal.net
Hours of Operation:
9 AM to 4 PM CST Monday - Friday