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SPECIAL NOTICE!

To provide the most secure environment for safe online purchases, we have added a simple additional step to our ordering procedures. In order to complete your credit card transactions, you will need to enter your credit card number, expiration date and Card Code on our secure server when ordering. This code can be found on the back of your credit card. Click here to see an example of these codes. We want to keep things as simple as possible but find we must add this additional step to insure your security. If you have any problems please call our toll free order number listed above during business hours. We are always happy to help!

Q: I get an error when trying to check out.

A: You must enter the store from the front each shopping visit. If you have book marked the store from the middle, the shopping cart you were assigned on your previous visit has expired. The database can't find it. Just go to http://www.hothandsdirect.com and click on any link and you will be assigned a fresh shopping cart. If you are having trouble we provide customer service at: 1-501-376-0446 9-4 CST. No Java and No Cookies! but you must enter from the front.


HOW TO ORDER

ONLINE - When you find an item you want, simply select the quantity you want (the default is one) and press the add to shopping cart button. To view items in your cart press the button named view your shopping cart on the left menu bar. From the view screen you can change quantity or delete items from your cart. Once you have the items you want in your cart press the go to the checkout button. Please fill in all the mandatory red areas on the customer application. Once complete you press the enter my information button and you will be taken to a secure server to enter your credit card data. If you are having trouble we provide toll free customer service at: 1-501-376-0446 9-4 CST.


MAIL ORDERS

We will accept money orders (for immediate shipment) and personal checks (10 day waiting period) via mail. Mail your orders to:

Walk-Winn Plastics Co., Inc.
1801 Scott Street
Little Rock, AR 72206

Make sure you include a shipping address and a phone number. Keep in mind that personal checks may take up to two weeks to clear. Money orders are faster for us to process. All payments must be in U.S. funds.

SHIPPING

All orders are packed same or next day. We strive to have all items shown in our store in stock. Should any item be out of stock we will contact you either via email or phone to let you determine what you want to do.

We ship via USPS or UPS Ground. Please call if you need express shipping. 1-501-376-0446 9-4 CST

HOW TO RETURN AN ITEM

Please return the product to us with a letter stating what the problem is along with return shipping and handling ($6.95) and we will repair or replace the product. Our address is:

Walk-Winn Plastics Co., Inc.
1801 Scott Street
Little Rock, AR 72206

SECURITY

Here at Walk-Winn Plastics Co., Inc., we take your privacy very seriously. Throughout your shopping you may choose to give us information about yourself in a number of different places. Because we appreciate the trust that you place in us by doing so, we will never rent or sell any of your information to a third party. A lot of people worry about placing orders online. We want to give you a worry-free ordering experience. That's why this site uses Secure Server Technology (SSL 3.0) which encrypts all of your personal information so that no one can obtain it as it travels through our shopping cart network.

When you get ready to enter your credit card you will note that you are on a secure server. We use iTransact who handles all of our credit card transactions. Your card information is not stored by us and documents from phone orders are regularly shredded.

Your email address is used only to send transaction and tracking information. A few times a year we may send an email notifying you of any important changes. Tradionally we mail out a holiday message notifying you of our holiday schedule. If you do not wish to receive notices including your order and tracking information do not give us your email address. WE NEVER SELL OR GIVE OUT YOUR EMAIL ADDRESS!

CONTACT US

Walk-Winn Plastics Co., Inc.
1801 Scott Street
Little Rock, AR 72206


Phone 1-501-376-0446 9-4 CST
FAX - 1-501-376-4321

EMAIL

walkwinn@arkansas.net

Hours of Operation:

9 AM to 4 PM CST Monday - Friday